Free Shipping in Canada on orders of $60+
Free Shipping In USA on orders of $60+ / Holiday Break Dec 23rd to Jan 2nd
Shipping Costs have risen so we have increased Free Shipping offer on order of $60+

Call us: 778-977-3994

FAQ

Frequently Asked Questions for Saltwest's Handcrafted Canadian Sea Salts

HOW CAN I PURCHASE PRODUCTS

Can I visit or shop at the Saltwest production location?

No, we do not have a storefront at our production location. We manufacture products and package orders only. You can place an order online and we can ship or you can choose to pickup your order. We will need 48 to fill your order. Once your order is ready we will email you with our address and you can reply to let us know what day you would like to pick up, your order will be put on the pickup shelf.

Do you offer Free Shipping on your website?

Yes we offer Free Shipping in Canada and the USA on orders of $60+ (some restrictions may apply)

How do I place an order online?

Proceed to the top menu bar and click on "SHOP" and it will bring you to our products. Click on a product and add it to your cart, do this for each product you'd like to order. Once you have all the items in your cart continue to the checkout page. Choose shipping or pick up, next choose your payment method (we except credit cards or you can pay via E-transfer or Shop Pay). Please send E-transfer to jessica@saltwest.com

Orders are processed in 4-7 business days.

Can I call to place an order?

Sure, we'd be happy to help you. Please have all your information ready. We will require your contact info (name, email & phone number) shipping address + your billing and payment info.

Please note that we might be away from the desk and miss your call because we are in salt production. Please call Jessica @ 778-977-3994 and leave a voice message with your name & phone number and she will get back to you.

We take phone orders Monday thru Friday from 10am - 5pm. We are not open on weekends or during statutory holidays.

When will I receive my order?

Online orders will be processed in 4-7 business days + shipping time. If you need your order sooner please leave a note on your order during checkout and or send Jessica an email message letting her know jessica@saltwest.com

If you have not received a shipping confirmation email please check your spam folder.

Please note - November & December orders may take longer to receive due to high volumes of orders being placed for Christmas.

I am buying this as a gift, can you ship it to my friend or family member?

Yes that's super simple. Make sure you add your friend or family members contact info & shipping address into the Shipping information area. We won't include an invoice, instead we'll pop a packing slip in the parcel so they know who purchased the order for them. If you'd like us to write a personal note to your recipient just add your message to the order notes during checkout and we'd be happy to do that for you.

I have a business and I would like to sell your sea salt, how can I open a wholesale account?

You can register for a wholesale account by clicking on this link WHOLESALE REGISTRATION

Once we receive your application we will activate your account within 48hrs and you will receive a welcome email to confirm you can login to view pricing and place orders. If you'd like quicker service please contact Amanda Pickett directly at 778-678-2829. Please note we are not open on weekends.

Do you have a list of stores that sell your products?

Yes, we do have a list of stores that sell our products, please click on storemap to view locations.

Do you sell bulk sea salt?

Sorry we only sell our 40 - 100g bags. We do not sell sea salt by the pound.

PRODUCT QUESTIONS & STORAGE TIPS

Where do you get your sea salt from?

Saltwest handcrafts sea salt from our Canadian coastal waters on Vancouver Island, British Columbia. In a small sea sde town called Sooke, we collect sea water transport it back to our facility were we filter, desalinate and reduce the seawater with heat until we are left with sea salt crystals. We make food grade salt and bath salts.

We also feature a seasoning salt called Sousa's Seasoning that has Portuguese sea salt. It will be under our Saltwest Land and Sea brand.

Can I put my sea salt in a salt shaker?

No, the sea salt is free of anti-caking chemicals so it will absorb moisture from the air and clump. The stand up pouch is a re-sealable bag to prevent moisture absorption or you can put it in a small glass jar with a lid.

Where is the best place to store the sea salt when I am not using it?

We recommend storing the sea salt in cool, dark and dry place away from direct sunlight. Try the fridge! I know, it sounds weird but it is cold & dark and keeps the salt from absorbing moisture so it will extend its shelf life.

How long will the sea salt last?

  • FOOD SALTS are best used after purchase and should be used within 2 years of purchase. The spices will start to loose their flavour after 2 years. The only exception is our Raincoast Flor de Sal, it does not have a shelf life as their is no additional ingredients mixed into it.

  • BATH SALTS are best used with in 1 year of purchase as we use natural essential oils and these are very delicate and lose their scent over time. Store the bath salts in a cool, dark and dry place and reseal the zip top.

DELIVERY INFORMATION

How will my order ship?

We ship thru Canada Post, CanPar, Puralator and UPS. You do have the option to choose a faster shipping method although it will cost more. Please note our Free Shipping method is with Ground service only.

It has been a week and I have not received a shipment confirmation email with tracking information?

Please check your spam folder, our email might have landed there. If you still can not find it please reach out to Jessica @ 778-977-3994 or send us an email with your order number and name and we will look into it.

I need my order ASAP?

Please leave a note on your order that you need your order shipped ASAP. Also it is best to email us or call Jessica @ 778-977-3994 to find out if this is possible. We will review your order and make sure we have all the products to fill it. If we do not we can adjust your order or give your the earliest ship date.